Resetting your password

On the login form, click Forgot your password?. Enter your email address 1 and click Send Reset Link 2.

The form says If an account exists with that email, we've sent a password reset link. Check your inbox. 1 It says the same thing whatever address you enter, so nobody can use it to find out who has an account.

Open the email called Reset your RetailFix password 1 and click the link 2. The link works for 24 hours, and only once.

Type a new password of at least 12 characters 1, type it again 2, and click Set New Password 3. It has to be different from your current password.

You're logged in straight away.

An email called Your RetailFix password was changed 1 confirms it. If you get this email and didn't change your password, contact support@retailfix.com straight away.

Changing your password logs you out on your other devices.